Refund policy

RETURN POLICY

We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return and exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items

Excluded products for return and exchange are as follows:

• Socks
• Customised/personalised items i.e backpacks
• Sale or clearance Items
• Gift cards
• Fair wear and tear, misused or damaged items

Faulty Items

While we strive to provide the highest quality in all of our products, sometimes there can be a manufacturer’s faults. If this occurs, we will inspect the faults and either repair or replace the item. To provide a repair or replacement of the item, the claim must be made and items returned to us within 30 days from receiving order. Anything outside of these time-frames, unfortunately, there is little we can do. If we are unable to provide a repair or replacement of the faulty item, a refund will be issued.

 

Please return your items to our store at 5/6 Bowen Cres, West Gosford NSW 2250 to arrange an exchange.

All postage for returns and exchanges is to be covered by the customer each way.